As you all know we promises to provide free SSL certificates for all the sites hosted in symbolhost and its from the day 1 we are providing.
But previously there were some issues in our ssl installation system.
In order to improve our services and quality, we keep buying and installing new tools into our hosting.
in order to provide a better platform for SSL installation, we have recently bought a new tool for SSL installation that is paid one and much better then the older system.
The Old System:
Previously we were using the free auto ssl in cpanel/whm with custom letsencrypt SSL in it.
It used to run daily and the cron job used to install SSL on all new sites and renew the old ones.
But in one of our servers, it was cauing a very strange issue, it would remove the ssl from the main non www version of the domain.
We tried a lot but it was not working and that was the time when we decided to look for some other paid soluton.
The New System:
So, in order to fix the issues, we started looking for another options and we found one paid tool that is called FleetSSL. We bought that and installed in all of our sites and kept both the systems enabled for 2-3 months.
And finally after testing we have disabled the old system in all of our sites.
Now the ssl/tls status option would not be working anymore and you cannot isntall SSL from there.
Now the "letsencrypt ssl" option in cpanel is the option that would be used for ssl installations.
Recommendations:
There are multiple options like 2 verification methods one is http-01 and another one is dns-01.
If you are using symbolhost nameservers, then we would recommend to select dns-01 option and select the options above for mail, www (already markec tick/checked) and also the option that says to install on cpanel services.
This way ssl will be installed on all of your subdomains (cpanel services).
But if you are not using symbolhost nameservers, then you would have to select http-01 method and select the above options accordingly. Like eg if you are usgin cloudflare or godaddy or namecheap DNS and you have only 1 A record there for main domain and one cname recdord for www, then you will have to deselect the mail option and keep unchecked the cpanel services option and choose method as http-01 and install it.
We prefer using symbolhost nameservers and the first set of settings that we have mentioned above but you can do changes according.
If you still faces any issues in SSL installation, you can open a support ticket with us and we will do the installation for you within 6 hours of time.
Regards:
SymbolHost LTD.
Thursday, July 21, 2022
